Privacy Policy

Last updated: April 16, 2026

This Privacy Policy describes how Uslužna djelatnost "Itbite" Ensar Bavrk s.p. Doboj, trading as itbite.dev (“itbite,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit our website at itbite.dev, use our services, or interact with our content.

1. Who we are

itbite.dev is operated by Uslužna djelatnost "Itbite" Ensar Bavrk s.p. Doboj, a sole proprietorship registered in Bosnia and Herzegovina. We provide professional websites for cleaning businesses, including website design, hosting, maintenance, and supporting tools.

Legal name: Uslužna djelatnost "Itbite" Ensar Bavrk s.p. Doboj
Registered address: Vojvode Mišića 54/P-10, 74000 Doboj, Bosnia and Herzegovina
Tax ID (JIB): 4512567270004
Email: hey@itbite.dev

For privacy-related questions or requests, email hey@itbite.dev.

2. Information we collect

Information you give us directly:

Account and billing data (name, email, business name, billing address, payment details — payment details are handled by our payment processor Paddle.com, not stored by us)
Communications you send us (emails, form submissions, intake answers)
Content you provide for your website (business info, photos, copy preferences)

Information collected automatically:

IP address, browser type, device information, pages visited, referrer URL
Cookies and similar tracking technologies (see “Cookies” below)
Analytics data via Google Analytics 4

3. How we use your information

To provide, operate, and maintain the services you signed up for
To process payments via Paddle (our Merchant of Record)
To respond to support requests and communicate with you
To send transactional emails (account, billing, service notices)
To improve our services and understand usage patterns
To comply with legal obligations

4. Legal bases (GDPR)

If you are in the European Economic Area or the UK, we process your data on one or more of the following legal bases: (a) contract (to deliver the service you purchased), (b) legitimate interests (to run and improve our business), (c) consent (for non-essential cookies and marketing emails), (d) legal obligation (tax, accounting).

5. Sharing your information

We share personal data only with:

Paddle.com — our Merchant of Record for payments. Paddle handles card data, tax, and billing under their own Privacy Policy.
Google (Google Analytics) — for website analytics. You can opt out via browser settings or the GA opt-out tool.
Hosting and infrastructure providers — to operate the websites we build for you.
Legal authorities — where required by law.

We do not sell your personal data.

6. Cookies

We use essential cookies for security, session management, and checkout. We use analytics cookies (Google Analytics) to understand site usage. Non-essential cookies only load after you accept them via our cookie banner. You can change your choices at any time by clearing site data in your browser.

7. Data retention

We retain personal data only as long as necessary for the purposes above, or as required by law. Billing and tax records are retained for 7 years (legal requirement). Account data is retained while your account is active and for 90 days after cancellation, unless legal obligations require longer retention.

8. Your rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time (for consent-based processing)
Lodge a complaint with a supervisory authority

To exercise any of these rights, email us at hey@itbite.dev. We respond within 30 days.

9. International transfers

Your information may be processed in countries other than your own. When we transfer data outside the EEA/UK, we use appropriate safeguards (such as Standard Contractual Clauses) to protect it.

10. Security

We use industry-standard security measures (encryption in transit, access controls, secure hosting). No internet service can be 100% secure; we make reasonable efforts to protect your data.

11. Children

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy occasionally. Material changes will be announced via email or a prominent notice on our website. Continued use after changes means you accept the updated policy.

13. Contact

Questions or requests? Email hey@itbite.dev.

Note: This policy is provided in good faith but does not constitute legal advice. For specific questions about your rights under Bosnian, EU, UK, or other law, consult a qualified lawyer.